Our Policies

Keep the energy flowing when you shop for off-grid solutions or power inverters for RVs at TEKRIS Power Electronics Inc. We are your alternative energy partner. Our online store, as well as our physical location in New Jersey, has everything you need to stay connected no matter your destination. We feature a wide array of batteries, chargers, and inverters that are perfect for campers, remote living, and solar power users.

Here, you can review our customer-oriented store policies and find out more about our fast and convenient shipping process. We want to provide you with vital information about our shipping policies, delivery times, and returns, as well as the conditions of use when you are shopping online with our business. Once you have read through these details, you can check out the items in our online store and place an order for a DC power inverter or one of our other many alternative energy products.

Shipping

All delivery times are calculated from the date that the order is shipped. We prefer to use UPS® as our primary carrier for the following services:

UPS Ground | UPS 2nd Day Air | UPS Next Day Air | UPS 3 Day Select

Shipping Details

Our shipping time guidelines do not account for any delays due to stock shortages prior to shipping. You will be made aware of any stock shortages at the time of your order. Shipping charges may change depending on available shipping methods and other circumstances and will be calculated prior to shipping.

Delivery Times

For ground service, our delivery time is not guaranteed. Morning delivery is guaranteed on Next Day and 2nd Day air packages to commercial addresses.

Conditions of Use

When purchasing from us, you acknowledge that orders submitted to us constitute the signed writing of the user, fully effective and enforceable for all purposes. We may require additional information before accepting any order. We reserve the right at any time after receipt of the user's order to accept or decline an order for any reason.

Notices

We reserve the right at any time after receipt of an order, without prior notice to the user, to supply less than the quantity ordered of any item. If the user fails to make payment on an order, we retain the right to resell the products ordered. If you have any concern about privacy of your personal information, please send us a thorough description and we will try to resolve it. Our business changes constantly, and our privacy notice and the conditions of use will change also.

Revisions

Please check with us frequently to see recent changes. Unless stated otherwise, our current privacy notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Returns and Warranty

You may return an item that was purchased from us and obtain a credit or refund, minus shipping and handling charges and any restocking-fees, as long as the item or items are returned to us in new, unopened, and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media, or other associated documentation, so that it arrives at our location in original condition within a period of 30 calendar days from original shipment. All items being returned must be insured by the customer. Any item returned damaged will automatically void a refund. A 25% restocking fee may apply on all returns. All Dealer Resellers, Installers receive Credit only (restocking fee applies as well). RMA # Required to return. Please send e-mail to chris@tekrispower.com to obtain RMA#.

Warranty claim returns must include the complaint in writing with the unit. Proof of purchase must accompany the item. Please box the item properly assuring no shipping damage can occur. A No FAULT FOUND test fee plus return shipping applies if no fault is found. Any evidence of abuse voids the warranty. See manufacturers warranty for details.

Customer Assistance

You can contact customer service for assistance with any defective product within 30 days of the original purchase. Returned goods must be shipped freight prepaid in their original boxes and packing material. Shipping charges are non-refundable.

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